Safety at SubhYatra
Your safety is our top priority
We've built comprehensive safety features into every aspect of SubhYatra to ensure every ride is safe and secure.
For Riders
Real-Time GPS Tracking
Track your ride live from pickup to drop-off. Your exact location is always known.
Share Your Trip
Share your live trip status with friends and family so they can track your journey.
Emergency SOS
One-tap emergency button alerts our safety team and shares your location with emergency contacts.
Verified Drivers
All drivers go through background verification, document checks, and identity verification.
Driver Ratings
See your driver's rating before you ride. Low-rated drivers are removed from the platform.
Ride Details
See your driver's name, photo, vehicle details, and license plate before they arrive.
For Drivers
Passenger Ratings
Rate passengers after each ride. Problem passengers are flagged or removed.
Driver SOS
Emergency button available for drivers to alert our safety team if needed.
Secure Payments
All earnings are tracked securely. No need to carry large amounts of cash.
24/7 Support
Our driver support team is available around the clock for any safety concerns.
Our Verification Process
Identity Verification
Drivers must provide valid citizenship certificate and government-issued ID.
License Verification
We verify driving license validity and ensure it's appropriate for the vehicle class.
Vehicle Inspection
All vehicles must meet our safety standards and have valid registration and insurance.
Background Check
We conduct background checks to ensure drivers have no serious criminal history.
Safety Guidelines
For Riders
- Always verify driver and vehicle details before entering
- Share your trip with a trusted contact
- Sit in the back seat when riding alone
- Trust your instincts - cancel if something feels wrong
- Keep your belongings with you
- Use the in-app contact to communicate with drivers
For Drivers
- Never drive under the influence of alcohol or drugs
- Always verify passenger identity
- Follow traffic rules and speed limits
- Keep your phone mounted, not in hand while driving
- Report suspicious activity immediately
- Maintain your vehicle in safe condition
Report a Safety Issue
If you experience any safety concerns during your ride, please report it immediately:
- In-AppUse the "Report Issue" button in your ride history
- Emailsafety@subhyatranepal.com
- Phone+977 9855042503